Refund Policy

Refund Policy

At FirstForward LLC, operating FirstForwardllc.online/strong>, we provide independent, paid technical support services, including Printer Setup, Wireless Printer Setup and Configuration, Fixing Printer Offline Issues, General Printer Troubleshooting, Drivers Update and Installation, and Product Consulting. This Refund Policy outlines our approach to service fee transactions processed via our payment gateway (Square). By engaging with our services, you agree to this policy.

1. Our Commitment

We strive to deliver professional technical support services and ensure transparency in all transactions for service fees on FirstForwardllc.online/strong>.

2. Eligibility for Refund

Refunds may be considered, at our discretion, for:

  • Service Not Provided: If we fail to deliver the agreed-upon service (e.g., Printer Setup) due to our error.
  • Significant Service Failure: If the service (e.g., Troubleshooting) does not resolve the issue and no alternative solution is provided.
  • Processing Errors: If a transaction is duplicated or charged incorrectly.

3. Non-Refundable Transactions

The following are generally non-refundable:

  • Completed Services: Services successfully delivered (e.g., driver installed, printer online).
  • User Errors: Issues caused by incorrect information or non-cooperation during service.
  • Third-Party Products: Purchases via affiliate links (e.g., printer supplies) are subject to the retailer’s policy.

4. Refund Request Process

To request a refund, contact us within 3 days of the service or transaction at support@FirstForwardllc.online/a>, providing:

For third-party purchases, contact the retailer directly.

5. Refund Decision

We will review refund requests fairly and respond within 5 business days. Decisions are at FirstForward LLC’s discretion, based on eligibility criteria.

6. Refund Method

Approved refunds will be processed via the original payment method (e.g., through Square) within 10 business days. Processing times may vary based on your bank or payment provider.

7. Independent Status

FirstForward LLC is an independent provider of paid technical support services, not affiliated with or endorsed by printer manufacturers like HP, Canon, or Epson. Brand names are used for reference only.

8. Modifications to This Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised date. Check periodically.

9. Contact Us

For questions about this Refund Policy or our services, contact FirstForward LLC at: