Privacy Policy

At FirstForward LLC, accessible via FirstForwardllc.online, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our paid technical support services for printer-related needs, including Printer Setup, Wireless Printer Setup and Configuration, Fixing Printer Offline Issues, General Printer Troubleshooting, Drivers Update and Installation, and Product Consulting. By using our website or services, you agree to these terms.

1. Information We Collect

We collect information to provide and improve our services:

  • Personal Information: Name, email, phone number, and payment details (e.g., via Square) when you book services or contact us.
  • Service-Related Data: Printer model, issue details, or system information shared during support sessions.
  • Usage Data: Anonymous data (e.g., IP address, browser type, pages visited) via cookies or analytics tools (e.g., Google Analytics) to enhance site performance.

2. How We Use Your Information

We use your information to:

  • Deliver Services: Provide technical support, process payments, and communicate about your service requests.
  • Improve Services: Analyze feedback and usage data to enhance our offerings.
  • Send Communications: Respond to inquiries or send service-related updates (e.g., appointment confirmations). Optional newsletters require opt-in.
  • Comply with Laws: Meet legal or regulatory requirements.

3. Use of Cookies and Similar Technologies

We use cookies to improve user experience and analyze traffic. Cookies collect anonymous data (e.g., page visits). You can manage preferences in your browser, but disabling cookies may affect site functionality.

4. Third-Party Sharing

We share data only as necessary:

  • Service Providers: Payment processors (e.g., Square) or analytics tools (e.g., Google Analytics) under strict confidentiality agreements.
  • Legal Compliance: If required by law or to protect our rights.
We do not sell or share data for marketing purposes.

5. Third-Party Links

FirstForwardllc.online may link to external sites (e.g., manufacturer driver pages). We are not responsible for their privacy practices. Review their policies before use.

6. Data Security

We use HTTPS (SSL encryption), secure payment processing (via Square), and other measures to protect your data. However, no online method is fully secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Under laws like CCPA (California) and PIPEDA (Canada), you may:

  • Access/Delete Data: Request access to or deletion of your personal information.
  • Opt Out: Unsubscribe from newsletters via email links.
  • Do Not Sell: We do not sell your data.
Contact us to exercise these rights.

8. Our Independent Status

FirstForward LLC is an independent provider of paid technical support services, not affiliated with or endorsed by printer manufacturers like HP, Canon, or Epson. Brand names are used for reference only and remain the property of their owners.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised date. Please check periodically.

10. Contact Us

For questions about this Privacy Policy or our services, contact FirstForward LLC at: